Who can buy from

Any individual 18 years of age and legally allowed to shop in GCC can shop at They need to possess a valid credit/debit card (VISA/MASTER CARD) issued by an authorized bank.


How can I contact

You can write to us at for any queries you have about, your order or returns. You can also give the feedback on our website regarding our services. You can email us for the following

  • Password related queries;

  • Login related queries;

  • My account / profile change queries;

  • Payment related queries;

  • Merchandise / product related queries;

  • Website navigation related queries;

  • Pricing, promotion, discount related queries;

  • Delivery related queries; or

  • Anything that the customer may wish to clarify about


How can I stop e-mails from my spam folder?

We take care to not spam our valuable customer's mail boxes. However, sometimes our emails may land in your spam / junk mail folder. You will need to add mail ids ( ) into your trusted sender list.


How do I unsubscribe from your mailing list?

You have made during various online / offline interactions with us, we would communicate with you periodically for event-based communications such as order information, renewal notices, invites, reminders, special offers etc. If you are not interested to receive any emails from us, you can select your preferences online in "My Account" section. However, you would continue to receive transaction-based e-mails such as order confirmation mail etc.


Payment related
How can I make a payment?

Payment can be made through all Credit Cards and Debit Cards (if your bank has enabled them for online transaction), Online payment through bank transfer and Cash on Delivery


Do you accept payment through Cheque /Demand Draft?

No, presently we are not accepting payment through Cheque /Demand Draft.


Can I redeem gift voucher for online shopping?

No, you cannot redeem physical (paper) gift vouchers online.


Is stop-payment allowed in case my card has been misused or a purchase made fraudulently?

You may report the incident to your card issuing bank.


What can be done if my credit/debit card has been compromised while making a payment online?

Please refer our privacy policy, which mentions that we do not collect or receive your credit card information, and your money is collected directly on the Bank payment gateway. If you think that your credit card has been compromised, then immediately report the same to your card issuing bank.


Can I pay in-store for a product bought online?

A. No, we currently do not support this facility.


Merchandise related
Is there any difference between the merchandise sold at and R&B stores? offers the same quality of merchandise as sold in R&B stores, and the prices are also the same.


What do we use your information for?

Any of the information we collect from you may be used in one of the following ways:

To personalize your experience (your information helps us to better respond to your individual needs).

To improve our website (we continually strive to improve our website offerings based on the information and feedback we receive from you).

To improve customer service (your information helps us to more effectively respond to your customer service requests and support needs).

To process transactions.

Your information, whether public or private, will not be sold, exchanged, transferred, or given to any other company for any reason whatsoever, without your consent, other than for the express purpose of delivering the purchased product or service requested by the customer.

To send periodic emails, the email address you provide for order processing, may be used to send you information and updates pertaining to your order, in addition to receiving occasional company news, updates, related product or service information, etc.


How do I understand which size will fit me? Do you have any size charts?

Yes, we have standard sizes and size charts on our website.


Cancellation / Returns / Refund related
What happens if merchandise ordered is out of stock?

If the merchandise is out of stock when you are adding it to your shopping bag, you will be informed immediately, and the merchandise won't get added to the shopping bag. If the merchandise is out of stock after it has been added to your shopping bag but before checkout is completed, you will be informed at the time of check out. Automatically it shall be removed from your cart. If merchandise goes out of stock after you placed the order and received an order-confirmation, then we will put our best to fulfill the order by sourcing the selected merchandise. In circumstances that we are not able to source it for you, or if it is take longer than 7 days to ship, we will update you about the order status and in case of order cancellation we shall reverse any charges made to your credit / debit card against that merchandise.


Is there a limit to the quantity that I can order for?

No, however when the order quantities are large, we may verify in order to ensure your security, to confirm that you have indeed ordered for these items.


Can I change shipping address of the order?

You can change the shipping address before your order is billed and shipped by emailing us at


What is your return/refund and replacement policy?

We offer a 14 day return & refund policy, which is applicable to most products sold on Please refer our returns policy for more details.


In case I change my mind about the color / size picked up, can I have it exchanged?

No, at this point we do not have the exchange facility.


I want to return a product, how can I do that?

You may return merchandise to in the following ways:

  • Click on My Account-> Returns-> Create a Return-> Choose a reason for return-> Proceed & submit

  • Our courier partner shall collect the package with 1-3 days

  • Once the item is picked up & it matches the criteria of return (unused, good condition, with original tags)

  • The amount will be refunded to your wallet withing 3-4 working days or your respective bank ac withing a period of 7-14 working days

  • If your unable to create Return request please email us at


How can I receive my money for the merchandise which I have returned or cancelled?

You will receive your money in the same manner in which you paid for purchase. However, for COD orders it shall be credited to your R&B online wallet.


Can I get warranty/guarantee for the merchandise?

If manufacturer warranty/guarantee is associated with the Merchandise, it would be mentioned along with the other product details.


Shipping related
Where do you deliver?

We currently deliver to in major cities in UAE, Qatar, KSA, Oman & Bahrain.


What is your shipping policy?

Please refer to our Shipping Policy section for the same.


Are there any places/ items for which delivery might take longer?

The expected time taken to dispatch the shipment is given against each product on the respective product details.

page. Typically, all Kingdom of Saudi Arabia deliveries are completed within 1-3 days once we receive your order we make all attempts to deliver within the committed time, however, it might take longer than expected in some far-to-reach areas, due to poor logistics connectivity.


What happens in case I am not available when you deliver the merchandise?

Our shipping company will come again to your place. You should plan and coordinate the purchase in a manner that someone will accept the merchandise in your absence.


What if only part of my order has arrived?

In some cases, some merchandise may not be ready to ship, and so we may ship a partial order of the merchandise that is ready to ship. The remaining merchandise shall be shipped as soon as it becomes available, but no later than 7 days from your order. If we are not able to ship the item within 7 days from your order, we will cancel the unshipped merchandise and shall inform you about it. For more details, you can check the order status in the “My Account” section.


What do I do when my order arrives damaged?

IIf you find that the Cover is damaged before accepting the delivery, please refuse the delivery and immediately inform us. Once you have accepted the delivery, and thereafter realized that the cover is damaged, then please feel free to get in touch with us within 14 days of receiving the cover or merchandise. For more details please see our returns policy.


Can I change my delivery address?

Yes, You can change the shipping address before your order is billed and shipped by emailing us at


Can you hold my order in case I am not available?

You can email us at to inform us about such a situation, and we shall try to accommodate your instructions. But, we cannot hold your orders for shipment beyond 7 days from the date of the order.


What are the shipping charges and/ or if there are any additional charges for delivery?

We will charge for shipping unless otherwise specified. Our shipping charges are based on factors such as the quantity of merchandise ordered, type of merchandise ordered, and delivery destination. If you want more information, you can see our shipping policy. We do not charge additional for any extra amount on the delivery, so you do need not make the payment to the delivery man for your order.


Does the ordered merchandise price include shipping charges?

The shipping charges and service tax on shipping charges will be added to your order amount on the billing page after you have indicated the recipient's shipping address. To view our shipping charges, click here .


How can I Track my Order?

You can check through order tracking link on our website


Who will pay charges for the return merchandise?

If you are not satisfied with your purchase of merchandise for any reason and wish to return the merchandise as per the Returns Policy through courier pickup arranged by us, you do not need to pay any courier charges for the return of merchandise for the shipment purpose.


What can be done if the merchandise ordered reaches me in a damaged/defective condition?

If you feel that the package/wrapper is damaged before accepting the delivery of merchandise, then do not accept the delivery and immediately inform us about it. If you have accepted the delivery of merchandise, thereafter you know that the package is damaged, then you can contact us within 14 days of receiving the delivery. With an exception of a few merchandises, we have a 14 days return/exchange policy. For more information please see our returns policy. Please see our shipping policy and returns policy for your reference.


How can I cancel the merchandise which was ordered?

You may cancel the order before it is shipped. With an exception of a few merchandise, which cannot be canceled we will refund the full amount charged to your card. For more details please refer to our shipping policy and returns policy.


What should I do if I get something different instead of what I have ordered?

We will take utmost care of the merchandise that you ordered. Rarely do the orders get mixed up. If you found the same, you can contact us at within 24 hours of receiving the delivery.


Privacy / Security related
What is your privacy policy?

Be assured that we do not store your card details. When you enter the card details you are redirected to the respective bank’s secure payment site. Bank exchanges the data provided by you with your card issuing bank through a Secured Socket Layer. Your card issuing bank authorizes or rejects the transaction, based on which we process or reject the order. At no point do we receive/store your card details. Please refer to Secure Shopping for more details.


Is the information I enter encrypted?

Yes, we encrypt all credit/debit card or payment information using 128-bit encryption programs.


Registration related
Is registration on the website compulsory?

No, it is not compulsory to register to shop at to browse. At the point of check out, you will have an option to register or also checkout as a guest.


Is my personal information secured?

You can see our Privacy policy Secure shopping commitment.


How do we protect your information?

We implement a variety of security measures to maintain the safety of your personal information when you access your personal information.


Is there any charge for registration on the website?

There is No Charge for registration on


How can my registration expire?

No, we shall not deactivate or suspend inactivity from your account


Can you please explain the benefits for registration?

If you are a registered member you will get following benefits:

  • Checkout - Sign in and proceed to checkout for quick ordering.

  • Order History - Review details of your Order.

  • Address Book - Create and save addresses of your family & friends for faster check out.

  • Returns Management

  • E-wallets & wish lists


What happens if I forget my password?

We can retrieve your password for that you have to go to forgot password page and enter your email ID registered with us. We will reply through email with your password to your email ID.


If I want to edit my personal information, can I do it?

Yes, it is possible to change your information; this can be done in the My Account section under the edit profile tab- email address, passwords & billing/shipping address


What happens in case I forget my Login Id?

You can write to us at while writing following details can be specified: Date of birth, First Name, Last Name, Address, Past order number of an order placed from your login id, if any.


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